Last updated: June 10, 2026. This is a working business policy, not legal advice.
Before work starts
If I have not started on your order, you can cancel for a full refund – just ask. If I review your file and determine it cannot be serviced as ordered, you get a full refund or the option to convert to a quoted alternative.
After work starts
Because this is custom digital work, completed services are generally non-refundable once delivered. If something is wrong with the deliverable, use your included revision rounds – I want the file right, not the dispute. If I genuinely cannot deliver what was ordered within the described scope, you receive a refund for the undeliverable portion.
Deposits
Website-fix deposits cover diagnosis time. If you cancel after diagnosis but before further work, any unused portion beyond the diagnosis effort is refunded at my discretion. Deposits on quoted projects follow the terms stated in that quote.
Rush fees
If I accept a rush order and miss the rush window for reasons on my side, the rush fee is refunded automatically. Rush fees are not refunded when delays are caused by missing files or unanswered questions.
How to request a refund
Reply to any order email or use the contact page with your order number. Refund requests are answered within 2 business days.